The Terms & Conditions of sale below apply to any orders as soon as they have been placed, so we recommend customers to read them carefully and get in touch, if they have any questions.
The Terms & Conditions below represents a contract between the purchaser and maxdelucadesign Ltd, registered in England with the Company No.5863913. These Conditions of Sale supersede any buyer’s terms and conditions, and are governed by and construed in accordance with English Law and will be subject to the exclusive jurisdiction of the courts of England and Wales.
PRODUCT DESCRIPTIONS & WARRANTIES
Although we aim to keep all the information as up to date as possible, product descriptions supplied to clients may not always reflect exact descriptions of the products at the exact moment they place an order.
With regards to the finishes, it is not possible to guarantee that items ordered will have the same colour, shade, pattern or finish as those in any sample swatches, due to the inherent nature of such characteristics. Reproduction of shapes and colours on the website or by email can only be accurate as photographic and publishing processes allow.
The products shown on this website are made in Europe and therefore the European laws in force shall apply to defective goods. Normally, warranties covering manufacturing defects do not exceed 2 years, and they include a free of charge repair or replacement of unusable or defective parts during this period. The warranties do not cover any natural variations of colours, finishes or materials due to natural and artificial lights, high humidity or extreme dry conditions. They do not cover careless, improper use or any wrong assembly or modification carried out to the products by others. The warranties cannot be transferred to third parties and they are valid for original purchaser only from the date shown on the delivery notes.
With regards to kitchen appliances the clients shall activate the warranties through the manufacturers procedures or contact the manufacturers directly. Clients should note that manufactures do not cover labour costs involving the replacement of defective taps or parts of them. Charges may apply in these specific cases.
PRICING & PAYMENTS
All prices are inclusive of VAT, where applicable, at the current rates. We reserve the right to alter prices at any time up or down depending on fluctuation of exchange rates or VAT. Any price changes will be confirmed to customers at the time of order. Prices quoted are inclusive of curbside delivery only.
We recommend to check the terms on Delivery below for more details on curbside deliveries.
The item shall be invoiced at the price given. However, if the price should differ from the one indicated initially, the price included on the Invoice – Final Order Confirmation shall be deemed valid. Payments cannot be deferred in the event of any claims or disputes.
We only accept payments by Bank transfers. Clients shall note that transfers between accounts in the UK are generally free of charge.
For orders values below £2,000 including VAT we require full payment at the time of order in any circumstances.
We recommend to check the terms of Cancellations & Returns below specifically for these two categories of products.
For orders values above £2,000 including VAT we require 50% deposit prior the order is placed and 50% final payment prior the delivery.
Clients will receive notices regarding the payment schedule agreed to avoid any delay with the orders. Goods remain the property of maxdelucadesign until the accounts have not been settled in full.
CANCELLATIONS & RETURNS
It is the customers' responsibility to check the order and confirm that all products and address details are correct.
There will be no charge for cancellation or amendments to orders if notification is received in writing within 7 days of placing the original order.
The date on the Invoice - Order confirmation will be used as reference. All cancellations or amendments to orders must be notified in writing as notification by telephone is not sufficient. Since most of the furniture are bespoke items, we will not be able to refund any deposit for cancellation after that time. This does not affect customers statutory rights.
Products that fall into the following categories cannot be returned unless they are proven to be faulty:
- Items that have not been returned within 14 days of delivery (see note below)
- Any goods made to a customer's own specifications, made to measure or personalised items (please note that fitted kitchens, wardrobes, open closets, fitted storage solutions, wall systems and sectional sofas are within this category, even if they have been ordered according to standard modularity and using finishes as per manufacturers' range)
- Any special offer or ex-display items
- Any item of furniture that we are unable to deliver as a result of problems involving access that were not mentioned in writing at time of order
- Self assembled furniture or assembled by others, part or fully completed
For items falling in any other categories, clients can exercise their right of cancellation & return only if they apply for it within 14 days after the items have been delivered and signed for.
They will be responsible for returning the order to our warehouse in London at their own cost. Further, they must take reasonable care to ensure the items are not damaged in the meantime or whilst in transit, and that they still retain the original packaging. We reserve the right to charge 30% of the value of the goods as re-stocking charge. We may only credit the remaining amount to customers that can be used against the next order.
LEAD-TIME & SHIPPING
Most of our products are made in Italy and therefore they are shipped from this country. Lead-time refers to the time between initiation and completion to fabricate the products. Customers should note that Italian and some of other European manufacturers have annual shutdown periods, generally Christmas and August, that increase lead-times.
Delivery times shown on this website include the lead-time to fabricate the product plus the time necessary to ship it to the UK. They do not apply in case of orders of goods made to customers' own specifications, made to size, or large quantities. All the delivery times are quoted from the day the orders have been placed and are to be treated as an approximate estimate based on current trading conditions. If, for any reason, the delivery is delayed we do not accept liability of any consequential loss.
Products finished with glossy lacquer, veneer and laminates may take longer lead-times than the ones quoted on this website, so the final delivery time for these products need to be specified at the moment the order is discussed.
Prices of the products include delivery to UK mainland addresses only
, unless if not specified otherwise. Customers should enquire about any other international delivery destinations available and their related cost. They should also be aware that they will be responsible for import duties and taxes that may be incurred.
Delivery included in the cost of the products is meant as curbside delivery only.
If required, we can offer the delivery to the room and the assembling/fitting. The charge for this additional services will be estimated according to the design and size of the furniture along the delivery address. The charge will not include allowance for removal of doors, windows or other fixtures, in any event. We recommend to check out our Assembling & Fitting terms below in conjunction with these notes.
Customers shall provide information about route and apply for any eventual permission for parking space to allow the delivery. It is customers' responsibility to ensure that the furniture they order can be delivered to/into their property and that there is a safe and reasonable access from the road to the place of delivery. If our drivers or delivery staff consider that the access is unsafe then we will not deliver the goods until safe access is provided. Charge may apply if the delivery needs to be rescheduled. Customers also should not have any doubts that the furniture will fit up stairways, through doors or any restrictive spaces, otherwise they should seek advice.
When goods are received into our warehouse in London, we will contact the customers to arrange the delivery. We aim to dispatch goods to the customers within 5-7 days of arrival in the warehouse. The delivery time may increase for destinations outside London. We deliver Monday to Friday. 48 hours notice must be given for cancellation of any arranged deliveries, failure to do so will incur a charge. Goods will be held for one week, free of charge, from the day they are available for delivery. Any storage time over and above this will be charged, and cost will be calculated on volume of goods at the rate of £10 + VAT per cubic metre, per week. Any half cubic metre in excess is calculated as an additional cubic metre. The charge are inclusive of the insurance to cover the goods in the event of damages. If, for any reason, the final delivery date is then delayed we do not accept liability of any consequential loss.
Unless if it's not our staff handling the delivery, this must be signed for and checked by the customer. Any claim regarding missing pieces or damages must be made within 48 hours of receipt of goods by a written claim. It has to be made within 3 days maximum, if the furniture received needs assembling or installation.
All delivered goods remain the property of maxdelucadesign in the case of accounts that have not been settled in full.