Terms & Conditions

INTRODUCTION

The Terms & Conditions of sale below apply to any orders as soon as they have been placed, so we recommend customers to read them carefully and get in touch, if they have any question.

The Terms & Conditions below represents a contract between the purchaser and maxdelucadesign Ltd, registered in England with the Company No.5863913 and trading with the name of maxdelucadesign+home on this website. These Conditions of Sale supersede any buyer’s terms and conditions, and are governed by and construed in accordance with English Law and will be subject to the exclusive jurisdiction of the courts of England and Wales. It is the customers' responsibility to check the order and confirm that all products and address details are correct. Customers are entitled to cancel the order if they wish to do so, provided they exercise their right no longer than 7 working days after the day the order has been placed. To exercise their right of cancellation customers must give written notice to maxdelucadesign via letter or email with full details of their order. Notification by telephone is not sufficient.

PRODUCT DESCRIPTIONS 

Although we aim to keep the Website as up to date as possible, the information regarding Product Descriptions appearing on this Website may not always reflect exact descriptions and prices at the exact moment customers place an order. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

With regards to the finishes, it is not possible to guarantee that items ordered will have the same colour, shade, pattern or finish as the items viewed on this website or in any samples swatches, due to the inherent nature of such characteristics. All measurements are approximate and the reproduction of colours on the website cannot be perfect but it is as accurate as photographic and publishing processes allow. We also cannot guarantee that items, which have been ordered at different times, will match exactly. Customers can buy samples swatches, they shall email at info@maxdelucadesign.com to find out about availability and charges.

The products shown on this website are mostly made in Europe and therefore the European laws in force shall apply to defective goods. Normally, warranties covering manufacturing defects do not exceed 2 years, and they include a free of charge repair or replacement of unusable or defective parts during this period. The warranties do not cover any natural variations of colours, finishes or materials due to natural and artificial lights, high humidity or extreme dry conditions. They do not cover careless, improper use or any wrong assembly or modification carried out to the products by others. The warranties cannot be transferred to third parties and they are valid for original purchaser only from the date shown on the delivery notes.

With regards to kitchen appliances the clients shall activate the warranties through the manufacturers procedures or contact the manufacturers directly. Clients should note that manufactures do not cover labour costs involving the replacement of defective taps or parts of them. Charges may apply in these specific cases. 

PRICING & PAYMENTS

All prices are inclusive of VAT, where applicable, at the current rates. We reserve the right to alter prices at any time up or down depending on fluctuation of exchange rates or VAT. Any price changes will be confirmed to customers at the time of order. Prices quoted on this website are inclusive of any delivery charge to UK mainland only. The delivery is meant as curbside delivery. We recommend to check the delivery terms here for information regarding curbside delivery and extra delivery services. For any additional delivery service required or any other destinations outside the UK the delivery costs will be confirmed at the time of order.

The item shall be invoiced at the price given. However, if the price should differ from the one indicated on this website, the price included on the Invoice - Order Confirmation sent for the final approval shall be deemed valid. Payments cannot be deferred in the event of any claims or disputes.  

On this website we accept payments by Paypal, Mastercard, Visa, American Express and most other major credit - debit cards. A charge may apply for some of the transactions. Customers will receive an order confirmation shortly after they place the order. Orders through bank transfers outside the online store can be placed alternatively. Bank transfers between accounts in the UK are generally free of charge. They can be simply made by following instructions given by email or over the phone. Customers shall write at info@maxdelucadesign.com or call on +44 (0) 20 7610 9551 for more details.

For orders values below £2,000 including VAT we require full payment at the time of order. For special offers and ex-display merchandise shown on this website we require full payment in any circumstances. We recommend to check the terms of Cancellations & Returns below specifically for these two categories of products.

For orders values above £2,000 including VAT we require 50% deposit prior the order is placed and 50% final payment prior the delivery. Customers will receive notices regarding the payment schedule agreed to avoid any delay with the orders. Goods remain the property of maxdelucadesign until the accounts have not been settled in full.

CANCELLATIONS & RETURNS

There will be no charge for cancellation or amendments to orders if notification is received in writing within 7 days of placing the original order. The date on the Invoice - Order confirmation will be used as reference. There may be a charge if the order has been placed through our website. All cancellations or amendments to orders must be notified in writing as notification by telephone is not sufficient. Since most of the furniture are bespoke items, we will not be able to refund any deposit for cancellation after that time. This does not affect customers statutory rights.

If customers exercise their right of cancellation & return within 14 days after the items have been delivered and signed for, they will be responsible for returning the order to our warehouse in London at their own cost. Further, they must take reasonable care to ensure the items are not damaged in the meantime or whilst in transit, and that they still retain the original packaging. We reserve the right to charge 30% of the value of the goods as re-stocking charge. We may only credit the remaining amount to customers that can be used against the next order.

Products that fall into the following categories cannot be returned unless they are proven to be faulty:

Customers that want to cancel or return orders can email at info@maxdelucadesign.com or call on +44 (0) 20 7610 9551. We can arrange a delivery service to collect their item(s). Charges apply.